23rd March 2023
Research Professor and Associate Director at that conveyer belt of marketing minds, the Ehrenberg-Bass Institute, Jenni has advised many of the world’s biggest brands and authored what’s now a trilogy of true industry bibles.
3 years and 1 new book better, we snared Jenni for a second Call To Action chinwag on penning Better Brand Health, pomegranate trees, marketer’s frustrations around brand tracking, shiny new metrics, brand rejection, attributes, memory, charming condiments, healthy cars, a rant on Net Promoter Score, $3 hot dogs, a salacious soft p*rn novel, and a quick fire question she answered with a third alternative which was to gouge her eyes out with a spoon...
If you haven’t already, you’d be a fool not to fill your ear canals up with Jenni’s first cameo on Call To Action, here.
Find Jenni on LinkedIn
Get your grubby mitts on a copy of Better Brand Health
And enjoy her current favourite ad, Go A Moe’s, if you’re after a serious earworm (or $3 hot dog)
Thank you to everyone who has lent their ears and their brains for over 100 episodes of the Call To Action® podcast. It’s a real privilege. Please do share and review the podcast to help more marketers feel better about marketing.
(01:54) - Quick fire questions
(05:00) - Why she wrote Better Brand Health
(11:32) - The frustration marketers feel with brand tracking
(15:17) - Chasing shiny new metrics
(18:09) - Is tracking brand health easier than we assume?
(20:53) - A lesson on brand rejection
(25:43) - Is there a case for not tracking brand health?
(29:01) - Attributes and memory
(40:22) - Listener questions
(50:50) - 4 pertinent posers
(55:40) - The salacious soft p*rn version of Better Brand Health